Ledger.com/Start® | Getting Started — Ledger Support
Ledger.com/Start® is the official Ledger® support page designed to help users get started safely with their Ledger hardware wallet. Whether you are setting up a new device for the first time or restoring an existing wallet, this page ensures that every step follows Ledger’s official security standards.
Using the correct starting point is essential. Ledger.com/Start® protects users from counterfeit software, phishing attempts, and common setup mistakes while providing guided support throughout the onboarding process.
What Is Ledger.com/Start®?
Ledger.com/Start® is Ledger’s official onboarding and support portal for hardware wallet setup. It guides users through:
Downloading Ledger Live (Official App)
Connecting and verifying a Ledger device
Installing or updating firmware
Creating a new wallet or restoring an existing one
Securing the recovery phrase correctly
This page is recommended for:
First-time Ledger users
Users reinstalling Ledger Live
Wallet recovery on a replacement device
Suggested internal link:
What Is a Hardware Wallet?
Why Ledger Support Recommends Starting Here
The cryptocurrency ecosystem is frequently targeted by scams that imitate official wallet software. Starting at Ledger.com/Start® ensures:
Official Software Only
Users are directed exclusively to the verified Ledger Live application, avoiding fake or modified apps.
Genuine Device Verification
Ledger Live checks whether your device is authentic before allowing wallet creation or restoration.
Secure, Guided Setup
Critical actions are completed directly on the Ledger device, not on the computer or browser.
Suggested internal link:
How to Avoid Fake Ledger Apps and Phishing Sites
Supported Ledger® Devices
Ledger.com/Start® supports all genuine Ledger hardware wallets, including:
Ledger Nano S Plus
Ledger Nano X
Ledger Nano S (legacy support)
Each device follows the same secure setup flow, with differences only in hardware features such as Bluetooth connectivity or storage capacity.
Suggested internal link:
Compare Ledger Devices
Step-by-Step: Getting Started with Ledger®
Step 1: Visit Ledger.com/Start®
Always type the address directly into your browser to avoid phishing links.
Step 2: Download Ledger Live (Official)
Ledger Live is Ledger’s official companion app, available for:
Windows
macOS
Linux
iOS and Android (for supported devices)
Step 3: Connect Your Ledger Device
Connect your Ledger device to your computer or mobile phone using a USB cable or Bluetooth (Nano X).
Step 4: Install or Update Firmware
Ledger Live verifies your device and installs official firmware if needed.
Step 5: Create or Restore a Wallet
Choose to:
Create a new wallet, or
Restore an existing wallet using your recovery phrase
Step 6: Write Down Your Recovery Phrase
Your Ledger device will display a 24-word recovery phrase.
Step 7: Confirm Recovery Phrase on Device
You must confirm the phrase directly on the device to complete setup.
Suggested internal link:
Ledger Wallet Setup Guide
Understanding the Recovery Phrase
The recovery phrase is the most critical part of your wallet security. It is the only backup of your crypto assets.
Important Rules
Write it down on paper
Store it offline in a secure location
Never store it digitally
Never share it with anyone
Never enter it on websites or apps
Anyone with access to your recovery phrase can fully control your assets.
Suggested internal link:
How to Secure Your Recovery Phrase
Using Ledger Live After Setup
Once setup is complete, Ledger Live becomes your main management interface.
With Ledger Live, you can:
View account balances and portfolio value
Send and receive cryptocurrencies
Install blockchain apps on your device
Buy, sell, and swap crypto via partners
Update firmware securely
Ledger Live does not store private keys—keys remain protected inside the hardware wallet.
Suggested internal link:
What Is Ledger Live?
Security Features Enabled During Setup
When you complete setup through Ledger.com/Start®, the following security layers are activated:
PIN Protection
A PIN code prevents unauthorized physical access to your device.
Secure Element Chip
Ledger devices use a certified secure chip designed to resist physical and digital attacks.
On-Device Transaction Verification
All transactions must be approved directly on the device screen.
Genuine Check
Ledger Live verifies the authenticity of your hardware wallet before use.
Suggested internal link:
Ledger Security Model Explained
Privacy and User Control
Ledger wallets are designed to give users full control over their assets:
No account registration required
No email-based login system
No cloud storage of private keys
Optional data-sharing controls in Ledger Live
Ledger Support encourages users to review privacy settings during initial setup.
Common Setup Issues and Solutions
Device Not Detected
Try a different USB port or cable
Ensure Ledger Live is up to date
Restart your computer
Firmware Update Fails
Do not disconnect the device
Follow on-screen recovery instructions
Ledger Live Won’t Install
Check operating system compatibility
Disable conflicting antivirus software temporarily
Suggested internal link:
Fix Common Ledger Setup Problems
Common Mistakes to Avoid
Ledger Support frequently sees issues caused by:
Downloading Ledger Live from unofficial websites
Skipping recovery phrase verification
Storing recovery words digitally
Sharing recovery phrases with “support agents”
Clicking sponsored “Ledger login” ads
Following Ledger.com/Start® prevents these risks.
Updates, Maintenance, and Ongoing Support
Ledger regularly releases:
Firmware security updates
Ledger Live improvements
New coin and token support
All updates are verified through Ledger Live and require device confirmation.
Suggested internal link:
How to Update Ledger Firmware
Frequently Asked Questions
Is Ledger.com/Start® safe?
Yes. It is the official Ledger onboarding and support page.
Is Ledger Live free?
Yes. Ledger Live is free to download and use.
Can I recover my wallet if I lose my device?
Yes, using your recovery phrase on a new Ledger device.
Do I need an internet connection?
Yes, for installing Ledger Live and updating firmware, but private keys always remain offline.
Why Ledger Support Recommends Hardware Wallets
Ledger hardware wallets are trusted globally because they provide:
Offline private key storage
Certified secure hardware
Transparent security architecture
Long-term software support
Clear, guided onboarding
Starting at Ledger.com/Start® ensures these protections are applied correctly from the beginning.
Final Thoughts
Ledger.com/Start® | Getting Started — Ledger Support is the safest and most reliable way to begin using a Ledger hardware wallet. By following the official setup process, users protect themselves from common threats and establish a strong foundation for managing digital assets securely.